Privacy Policy
This Privacy Policy applies to all websites, landing pages, applications, and platforms operated by Babiopower and any of its brands (collectively, the “Site”, “Company,” “we,” “our,” or “us”). This Privacy Policy describes how we collect, use, disclose, sell, and safeguard your information when you use the Site.
Information We Collect
The Company may collect the following types of information from users of the Site:
Personal Information
We may collect personal information such as your name, email address, phone number, mailing address, service address, and other contact information when you complete a form, request a quote, schedule an appointment, register for an account, or otherwise interact with the Site.
Call Recordings
Telephone calls between you and the Company may be monitored and recorded for quality assurance, training, and to document compliance with telemarketing law.
Usage Data
We may collect information about how you use the Site, including your IP address, browser type, device information, operating system, pages visited, links clicked, referring websites, and other interactions with the Site.
Cookies and Similar Technologies
We may use cookies, web beacons, pixels, and similar technologies to collect information about your device and browsing behavior. These technologies help us remember your preferences, improve the functionality of the Site, personalize your experience, analyze website traffic, and measure the effectiveness of our advertising and services.
How We Use Your Information
We may use the information we collect to:
- Provide, operate, maintain, and improve the Site and our services.
- Respond to your inquiries and provide quotes or requested information.
- Provide customer support.
- Schedule appointments and facilitate requested services.
- Personalize your experience.
- Improve our products, services, website functionality, and marketing efforts.
- Analyze usage trends and website performance.
- Communicate with you regarding your inquiry, requested services, appointments, account information, updates, promotions, and other relevant information.
The form you submitted displayed a consent disclosure directly above the submit button. We retain a copy of the disclosure you were shown. Consent is not a condition of purchase.
We and our partners may contact you by email, by telephone, including calls placed using an automatic telephone dialing system and calls handled by an artificial or AI-generated voice and by text message (SMS/MMS).
Sharing Your Information
We may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers that assist us in operating the Site and providing our services, including communication providers, CRM providers, analytics providers, hosting providers, and other vendors.
Authorized Business Partners
We may share your information with authorized business partners when necessary to provide the products or services you request, including contractors, installers, financing partners, lead purchasers, energy advisors, customer acquisition partners or other service providers who may contact you regarding your request. Once your information has been shared with an authorized business partner to fulfill that request, that party’s collection, use, and protection of that information will be governed by its own privacy policy and applicable terms.
We receive compensation from our partners for this disclosure, which makes it a “sale” of personal information under California and other state privacy laws. This includes your name, phone number, email address, service address, and the details of your inquiry.
Legal Requirements
We may disclose your information when required by law, regulation, legal process, subpoena, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, users, or the public.
Mobile and Text Messaging Data
Your phone number is disclosed to one of our partners because that partner needs it to contact you about the request you submitted. Apart from that partner and the service providers who place calls and send messages on our behalf, we do not disclose your phone number to anyone, and no third party or affiliate receives it for their own independent marketing or promotional purposes. Your SMS opt-in and consent records are shared only as necessary to provide the services you requested and to demonstrate your consent, or as required by law.
Your Choices
You have the following choices regarding your information:
Marketing Emails
You may opt out of receiving marketing emails by following the unsubscribe instructions included in each email.
Text Messages
You may opt out of receiving marketing text messages at any time by replying STOP to any SMS message.
Phone Calls
You may ask us to stop calling you at any time. Tell us on the call — whether you are speaking with a live representative or an automated or AI voice assistant — that you want to be placed on our internal Do Not Call list. We will honor your request within ten (10) business days.
Cookies
Most web browsers allow you to control cookies through your browser settings. Disabling cookies may affect certain Site functionality.
Do Not Track
Some web browsers provide a “Do Not Track” setting, which has no agreed standard; the Site does not respond to it. We do honor opt-out preference signals, including the Global Privacy Control (GPC), as a valid request to opt out of the sale and sharing of personal information.
Your Privacy Rights
Depending on where you live, you may have the right to know what personal information we have collected about you and where it came from, to receive a copy of it, to request that we delete or correct it, to opt out of its sale and sharing, and to receive it in a portable format. We will not discriminate against you for exercising any of these rights.
To submit a request, email us at the address shown at the bottom of this Privacy Policy. You may use an authorized agent, in which case we require written permission signed by you. Before acting on a request to know, delete, or correct your information, we will verify your identity, generally by asking you to confirm information already in our records.
We will respond within 45 calendar days and will tell you if we need up to an additional 45 days. If we deny your request, you may appeal by emailing us with the subject line “Privacy Appeal” within 30 days; we will respond in writing within 45 days. If your appeal is denied, you may contact your state Attorney General.
How Long We Keep Your Information
We keep personal information only as long as necessary for the purposes described above or as required by law or contract. Consent records and call recordings are retained for five (5) years to meet telemarketing record-keeping requirements.
Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
The Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will promptly delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of the Site after any changes become effective constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: Email: info@babiopower.com